Refund Policy

At SuperBox, we stand by our products and offer a 30-Day Money-Back Guarantee on all items. If you're not satisfied with your purchase, simply return the product within 30 days of delivery for a full refund of the original price, provided it is returned in its original packaging and undamaged.

Warranty Information

Our SuperBox TV Box comes with a 1-Year Warranty. If you experience any issues with your device, please contact our customer service team. Our technical support is ready to assist you in troubleshooting any problems. If the issue cannot be resolved, you can send the product back to us for free repair within the warranty period.

Refund and Return Details

  1. Eligibility: Returns and exchanges are accepted within 30 days from the delivery date for unopened items. All returned items must be in their original condition and packaging.

  2. Condition of Items: Ensure all components are intact. If items are damaged or missing, the buyer is responsible for incurred fees, and no refund will be issued.

  3. Shipping Costs: The buyer is responsible for return shipping costs.

  4. Proof of Purchase: You must be the original purchaser and provide an order number or account email address.

  5. Refund Process: Upon receiving the returned product, we will credit your account for the product amount paid, deducting the original shipping costs.

  6. Defective Devices: If your device is defective and within the 1-year warranty, we will repair or replace it free of charge. Please contact us for instructions on shipping the device.

Exclusions from Returns

  • Final sale items are not eligible for return or exchange.
  • Devices defective after the 1-year warranty period cannot be returned unless a return/exchange request is submitted along with a photo of the defect.

For any questions or concerns regarding your order, feel free to contact our customer service team. We're here to help!